Contact Us

We are a small, independent team and we read every message we receive. If you have a question, a correction, or a query about one of our casino reviews, please get in touch.

Email Us

The best way to reach us is by email. You can contact the Digital Austen team at:

[email protected]

We aim to respond to all enquiries within 24 to 48 hours on weekdays. During busy periods response times may be slightly longer, but we will always reply.

Our Office

Digital Austen Media Ltd
Suite 4, 71-75 Shelton Street
Covent Garden, London WC2H 9JQ
United Kingdom

What We Can Help With

We welcome messages on any of the following topics:

Casino recommendations - If you are looking for a specific type of casino (crypto-only, instant withdrawal, high limits, particular software providers) and cannot find what you need on the site, let us know and we will do our best to point you in the right direction.
Reporting issues with listed casinos - If you have experienced a problem with a casino we have reviewed, such as delayed withdrawals, unresponsive support, or terms being applied unfairly, we want to hear about it. Player experiences inform our ratings and we take these reports seriously.
Advertising and partnership enquiries - We consider advertising partnerships on a selective basis. Any commercial arrangement will be clearly disclosed to readers. We do not sell editorial coverage or alter reviews in exchange for fees.
Content corrections - Casino terms, bonuses, and payment options change frequently. If you spot outdated or incorrect information on any page, please let us know and we will review and update it promptly.
Press and media - Journalists and researchers are welcome to contact us for comment on the non-GamStop casino market or responsible gambling topics.

What We Cannot Help With

Please note that we are a review and information website only. We are not affiliated with any casino operator and we cannot intervene in disputes between players and casinos. If you have a complaint about a casino, the appropriate channels are:

The casino's own customer support and complaints procedure
The casino's licensing authority (contact details are found in their terms and conditions)
Third-party dispute resolution services such as IBAS (for UKGC-licensed sites) or the relevant alternative dispute resolution service listed by the offshore casino

For more about who we are and how we test casinos, visit our About page. You can also browse our latest slots guide or betting sites guide.

Last updated: May 2026